Delivery Details
All orders from our store are dispatched using Royal Mail or Parcel Force, which require a signature upon receipt of the goods.
Delivery within mainland UK is a fixed cost between £2.95 or £6.95 per order depending on item. Most orders will be delivered within 3-4 working days. You will be sent an email of confirmation once your order has been dispatched with tracking information. If you are unable to sign for your package, items sent by Royal mail will be held at your local sorting office. Recorded delivery items will be held for 7days, Special delivery items will be held for 3 weeks after which time it will be returned to our store. If a package has been returned to us because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
Please note Saturdays and Sundays are NOT classed as working days. For Saturday deliveries there is an additional cost of £4 within the UK Mainland. Please contact us on 0191 2301000 to arrange a next day delivery service on a Friday for a Saturday delivery.
Hand-made products may take up to 21 days to be dispatched. If there is a delay for any reason we will notify you as soon as possible.
Returns
We want all our customers to be very happy with their Darcy Bridal & Occasions purchases but we recognise that there can be certain issues with goods once received. We are happy to offer a refund or exchange.
Please contact us by email [email protected] or phone if you wish to return your order.
Products can be returned within 14 days of receiving your order for a refund or exchange, please note postage & packaging costs are not refundable.
All items must be returned in the perfect unused condition as they were dispatched and in their original packaging with tags still attached.
Provided the item you wish to return is in its original condition, we will issue a full refund within 14 days of receipt of the item by us. It is your statutory duty to take reasonable care of any goods. We are unable to offer a refund or exchange if an item is returned unsuitable for resale. In this case we would arrange for the goods to be returned to you at your expense.
Original condition means the item is unworn and that there are no marks or damage to the item. The item being returned must not have come into any contact with perfumes, makeup, false tan or chemicals and be free from household/cooking, pet or smoke odours.
If you wish to return an item to Darcy Bridal & Occasions, we recommend you use Recorded Delivery for any items sent back to us, in case they go missing in the post.
We require that all items purchased above £30 be returned by Royal mail Special delivery. We do not take responsibility for returned items that are not received.
If any goods you have received are damaged or faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to notify and return them to us.
Exchanges
Should you wish to exchange an item please contact us as soon as possible so we can quickly and efficiently provide a suitable alternative. Your new item will be dispatched to you as soon as we receive your returning package and any additional payment, which may be required.
This returns & refunds policy does not affect your statutory rights.
All returns should be sent to:
Darcy Bridal & Occasions
Upper Floors, 1-3 Market Street, Newcastle Upon Tyne NE1 6JE
