Delivery Details

All orders from our store are dispatched using Royal Mail or Parcel Force, which require a signature upon receipt of the goods.

Delivery within mainland UK is a fixed cost between £2.95 or £6.95 per order depending on item. Most orders will be delivered within 3-4 working days. You will be sent an email of confirmation once your order has been dispatched with tracking information. If you are unable to sign for your package, items sent by Royal mail will be held at your local sorting office.  Recorded delivery items will be held for 7 days, Special delivery items will be held for 3 weeks after which time it will be returned to our store. If a package has been returned to us because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.

Please note Saturdays and Sundays are NOT classed as working days. For Saturday deliveries there is an additional cost of £4 within the UK Mainland. Please contact us on 0191 2301000 to arrange a next day delivery service on a Friday for a Saturday delivery.

Hand-made products may take up to 21 days to be dispatched. If there is a delay for any reason we will notify you as soon as possible.

Returns

We want all our customers to be very happy with their Darcy Bridal & Occasions purchases but we recognise that there can be certain issues with goods once received. We are happy to offer a refund or exchange.

Please contact us by email [email protected] or phone if you wish to return your order.

Products must be returned within 14 days of receiving your order for a refund or exchange, please note postage & packaging costs are not refundable.

All items must be returned in the perfect unused condition as they were dispatched and in their original packaging with tags still attached.

Provided the item you wish to return is in its original condition, we will issue a full refund within 14 days of receipt of the item by us. It is your statutory duty to take reasonable care of any goods. We are unable to offer a refund or exchange if an item is returned unsuitable for resale. In this case we would arrange for the goods to be returned to you at your expense.  Original condition means the item is unworn and that there are no marks or damage to the item. The item being returned must not have come into any contact with perfumes, makeup, false tan or chemicals and be free of household/cooking, smoking, pet odours.

If you wish to return an item to Darcy Bridal & Occasions, we recommend you use Recorded Delivery for any items sent back to us, in case they go missing in the post.

We require that all items purchased above £30 be returned by Royal mail Special delivery. We do not take responsibility for returned items that are not received.

If any goods you have received are damaged or faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to notify and return them to us.

Exchanges

Should you wish to exchange an item please contact us as soon as possible so we can quickly and efficiently provide a suitable alternative. Your new item will be dispatched to you as soon as we receive your returning package and any additional payment, which may be required.

This returns & refunds policy does not affect your statutory rights.

All returns should be sent to:

Darcy Bridal & Occasions

Upper Floors,1-3 Market Street, Newcastle Upon Tyne NE1 6JE

 

HOW TO ORDER

You can order items through our website, by telephone or by visiting our boutique in Newcastle.

Online shopping

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.

Shortly after you have placed an order with us by pressing the ‘Buy Now’ button and payment is made, an email will sent to you acknowledging the exact details of your order.

Should you not receive an acknowledgment within 48 hours, please contact us at Darcy Bridal & Occasions Boutique on 0191 2301000.

Payment for an on-line purchase can be made via Paypal.  You will receive a confirmation email of your order. Please note that the emails sent to you only confirm your intent to order and pay for the chosen goods and they do not confirm that we have or will accept your payment or order.

Telephone Sales

When you place an order over the telephone you will be given a customer reference number as an acknowledgment of your order. Payment can be made via Visa Debit, Visa Credit, Mastercard or BACS transfer. Please have your payment details ready.

Your name and address details must match the cardholder address details held by your card issuer.

Once your payment has been authorised we will contact you to confirm your order has been accepted.

Acceptance of Your Order

Non-acceptance of an order may be the result of one of the following:

The product you ordered is out of stock.

We are unable to obtain authorisation for your payment.

The identification of a pricing or product description error.

Failure to meet the eligibility to order criteria set out in the Terms and Conditions.

Visitors under the age of 18 should not register with the website or submit any information to us.

Pricing

If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Darcy Bridal & Occasions reserves the right to change any pricing in the case of error or in the case of suppliers increasing their prices without notice.

Availability

Please Note:  All our sale Bridal dresses are one-off sizes and are not repeatable. Our Occasion wear outfits are only available in limited sizes. If we are unable to complete your order due to items being out of stock, we may offer an alternative or cancel that item from your order.

Security and Privacy Policy

Our Privacy promise

Your privacy is of the utmost importance to us. All of your personal information will only be used by Darcy Bridal & Occasions to ensure that we process and deliver your order with excellent service.

How we use your information?

Darcy Bridal & Occasions is committed to protecting your privacy & security. All personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. We will not disclose your details to any third party.

Process payments and prevent fraudulent transactions for these purposes for a reasonable period of time.

Process your order and communicate with you about the goods or services you have ordered from us.